Susan has been my manicurist for nine years. I am notoriously hard on my nails: I garden, swim, and am a busy Mom. I don't know what Susan does or what products she uses, but my nails hold up under tremendous wear and tear. In addition, Susan is careful not to gouge my nail bed with her tools, which is very important to me. She also knows my nails inside and out and shapes them beautifully to complement my hands. And finally, Susan's flexibility with appointments and her sincerity and good-natured outlook make our time together very enjoyable.